Zultys provides two unique collaborative IP telephony products, the MX250 and MX1200 Enterprise Media Exchanges. These products meet the telephony needs of an enterprise as well as enhance employee productivity with advanced applications.
Zultys is the first supplier of IP telephony systems to fully leverage the power of collaborative tools for enterprise users. These tools are made available to the end users in the form of powerful and intuitive client software applications that can be easily configured on each user’s computer. A user can send and receive text based instant messages and view the presence state of other users. Some examples of presence states are On the phone, In a meeting, or Busy.
The presence and instant messaging solution from Zultys is secure because text messages and presence information never leave the enterprise. Instant messaging and presence allow for answers to questions in real time. For example, a user can see that another user is available and then send an instant message to that person to obtain an immediate response. The use of instant messaging minimizes the amount of phone calls between offices.
Connectivity for Remote Users
Remote users are connected to the main office using Virtual Private Networks (VPNs). With the MX, a user can have an IP phone at their home office and have an IP phone on their desk at the main office. When a caller dials into the main office and enters the user’s extension the phone on the desk in the main office and the phone at the home office ring simultaneously. The user can take the call without the caller knowing where the user is located. Remote users have access to all of the features of the MX system and can work as efficiently as their colleagues in the main office.
System administrators need not be located at the main office. With VPN access, administrators can log in remotely and completely manage the MX. This means that changes can be performed securely, quickly, and efficiently from any location.
Investing in Open Standards and Return on Investment
The MX is based 100% on open standards and is highly scalable. It supports SIP based IP phones, video phones, soft phones, and many other appliances from different suppliers today, providing the business with flexibility and choice. Some manufacturers of legacy phone systems advocate their support of open standards. However, a close inspection of their offering reveals that they support only their own product lines. This locks the customer into having to purchase all equipment from a single supplier.
The return on investment (ROI) starts from the day the MX system is first installed. Administrators install and easily manage the day to day functions of the system. Gone are the army of trained technicians, the van in the parking lot, and the high price tag that goes along with them.
Users of the system experience significant gains in productivity through the use of the collaborative features and advanced call handling rules. Call handling rules are specified by users to indicate how calls should be routed. For example, a rule can be set up so that when a call with a specific caller identification arrives and presence indicates that the user is in a meeting, the call will be routed to the user’s mobile phone. Using presence, corporate operators can quickly disseminate accurate information regarding employee status and route calls appropriately, giving the caller a very professional impression of the organization.
Phone bills are instantly reduced because of the use of instant messaging and routing of phones calls over the private network between offices. Additionally, the MX can connect directly to Internet telephony service providers (ITSPs) allowing for very low cost long distance and international calls.
Zultys Technologies designs and manufactures products that integrate telecommunications and data communications for enterprise networks. These products are based on open standards, allowing ease of deployment and management.